Frequently Asked Questions

How long does it take to assemble a L1 20W machine?

It takes about 10-15 minutes.

What software is compatible with the engraving machine?

The WIZMAKER L1 engraving machine is compatible with two software options. LaserGrbl is a free software that is compatible with Windows, while LightBurn is a paid software with more features that is compatible with Mac OS, Linux, and Windows.

What materials can the machine engrave?

The WIZMAKER L1 laser engraving machine can engrave various materials such as metal, glass, ceramic, wood, plastic (opaque), cloth, leather, and other materials that can be burned by a laser. For more information on the materials and parameters, please visit https://www.wizmaker.com/material-settings/.

What is the maximum continuous working time of the machine?

The WIZMAKER L1 can work continuously for up to 24 hours, as long as it is in a well-ventilated environment. However, to extend the lifespan of the machine, it is recommended to limit continuous use to 16-20 hours. Nevertheless, the WIZMAKER L1 supports 24-hour uninterrupted work.

Can the laser module be replaced?

Yes, the laser module can be replaced, but the input voltage of the new module must support 12V.

What is the warranty period?

The WIZMAKER L1 comes with a one-year warranty for brand-new machines, while second-hand machines are guaranteed for half a year. However, the warranty does not include free product giveaways. For more information on the warranty policy, please visit https://www.wizmaker.com/warranty-policy/.

What is the shipping time to the US?

WIZMAKER has warehouses in the US, Germany, and Hong Kong, and shipping is prioritized from the nearest warehouse to the shipping address. Shipping to the US usually takes 5-7 business days. However, if the product is out of stock, the customer will be contacted at order@wizmaker.com to confirm whether to refund or use inventory from other warehouses.

Does shipping to the EU region happen?

Yes, shipping to the EU region is supported, and WIZMAKER has a warehouse in Germany. Shipping usually takes 5-10 business days.

How long does the shipping take for pre-ordered products?

The shipping time for pre-ordered products depends on the promotional page of the product. If unsure, customers should contact order@wizmaker.com to confirm.

Do you provide a 30-day money-back guarantee?

Yes, WIZMAKER provides a 30-day money-back guarantee if the product has quality problems. Customers can contact the after-sales team at order@wizmaker.com, provide their order number and proof of product quality problems (e.g., pictures or videos), and the team will assist with the issue. However, returns due to customers’ personal preferences such as color or size are not supported. Detailed information about this policy is available on the website at https://www.wizmaker.com/shipping-policy/.

Do customers need to pay taxes?

The tax amount depends on the customer’s country or region, and it will appear on their bill at checkout. The beneficiary bank collects the tax.